1. Information We Collect We collect information directly from you when you complete transactions, create accounts, or contact our nursery support team.
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- Identifiers: Name, billing address, physical shipping or local pickup address, email address, and phone number.
- Commercial Data: Purchase history, cart contents, product selections, and account preferences.
- Payment Details: Payment data collected at checkout (processed securely through compliance-validated, high-risk merchant gateways; we do not store raw card numbers on our local servers).
- Device & Log Data: IP addresses, browser types, and operational cookies used to maintain your cart and active login sessions.
2. How We Use Your Information We process user data strictly for necessary operational, fulfillment, and legal compliance tasks.
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- Fulfillment: Processing orders, managing Saturday local pickup time slots, and dispatching live air agricultural shipments.
- Pathogen & Lab Records: Assisting in logging cleanroom nursery stock distribution parameters under Tumi Genomics and SC Labs protocol registries.
- Customer Support: Responding to logistics tracking or “Arrive Alive” replacement claims via text or email.
- Age Verification: Validating that all platform users meet our strict statutory requirement of 21 years of age or older before completing transactions.
3. How We Share Information We do not sell your personal data. We share your information exclusively with essential service providers necessary to operate our business channels.
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- Payment Gateways: Compliance-underwritten merchant processors to authorize debit or credit transactions.
- Logistics Carriers: Expedited air distribution services (such as UPS) to generate transport documentation and deliver packages.
- State & Federal Regulators: Authorized agricultural departments or legal entities if required to prove compliance under the 2018 Farm Bill or state rules.
- B2B Onboarding Portals: Verifying state cultivation registries and license metrics when handling commercial bulk inquiries.
4. Cookies and Security
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- Cookies: We utilize functional tracking scripts to manage shopping carts, remember user logins, and analyze site performance. Disabling cookies in your browser settings may interfere with your ability to add items to your cart or check out smoothly.
- Data Security: We implement industry-standard secure socket layer encryption alongside localized firewall defenses to protect consumer data. No internet transmission can be guaranteed 100% secure; users are responsible for keeping account access credentials confidential.
5. Contact Information For data requests, privacy inquiries, or deletion updates, contact our administrative compliance team directly at clonesonfire@gmail.com.
